Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and Caloroga Shark Media LLC, a New York limited liability company ("Linnet," "we," "us," or "our"). They govern your access to and use of the Linnet platform, including the website at linnetmedia.com, the Linnet application, and all related features, tools, and services (together, the "Service").

By creating an account, clicking to accept these Terms, or accessing or using the Service, you agree to these Terms, to our Privacy Policy, and to our Acceptable Use Policy, each incorporated here by reference. If you do not agree, do not use the Service.

You must be at least 18 years old to use the Service. The Service is not directed to anyone under 18, and we do not knowingly allow anyone under 18 to create an account or use the Service. By using the Service you represent that you are at least 18 and have the legal capacity to enter into these Terms. If we learn that someone under 18 has created an account, we will deactivate it and take reasonable steps to delete associated data.

If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization, and "you" refers to that organization.

You are responsible for the information you provide when you register, for keeping your login credentials secure, and for all activity under your account. Credentials may not be shared or transferred. Notify us promptly at security@linnetmedia.com if you believe your account has been accessed without permission. We are not liable for losses caused by unauthorized use that results from your failure to keep your credentials secure.

Linnet is an AI-assisted production platform for podcasts and video. Depending on your plan, the Service can help you generate scripts, synthetic voices, cover art, music, and episode metadata, edit audio and video on a timeline, and publish finished episodes to third-party distribution and hosting services. Some features, including the feature we call God Mode, can generate a complete draft episode from a prompt you provide.

The Service relies on artificial intelligence and on third-party providers. Output is generated automatically and will not always be accurate, original, or suitable for your purpose. You are responsible for reviewing everything you create before you publish it. Section 8 explains your content responsibilities.

We may add, change, or discontinue features at any time. If a change materially reduces a core feature of a paid plan, we will provide reasonable notice.

5.1Plans and fees

The Service is offered through a free tier and paid subscription plans, each providing access to different features and monthly usage limits as described at linnetmedia.com/pricing. Plan details, including applicable limits, are incorporated into these Terms by reference and may be updated from time to time with reasonable notice to you. All fees are stated in U.S. dollars and exclude taxes.

Some features offer God Mode packs that may be purchased separately. If you exhaust your monthly allotment, you may purchase additional God Mode packs ("Packs") at the rates posted at linnetmedia.com/pricing. Packs are non-refundable and do not expire while your account remains active. See Section 5.4 (Refunds).

5.2Payment processor

Paid plans are billed through our third-party payment processor. By subscribing, you authorize us, through them, to charge your payment method on a recurring basis until you cancel. We do not store full payment card numbers; those are handled by our third-party payment processor under its own terms and privacy policy.

5.3Renewal and cancellation

Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. NOTICE OF AUTOMATIC RENEWAL: By subscribing, you authorize us to charge your payment method automatically at the start of each renewal period at the then-current plan rate, until you cancel. You can cancel at any time from your account settings. If you cancel, your access to the Service continues through the end of the current paid billing period, and no further charges will be applied after that date. We do not provide prorated refunds for unused time within a billing period. We will send you a reminder notice before each renewal, including the renewal date and the amount to be charged, in accordance with applicable automatic renewal laws. If we change your renewal price, we will provide at least 30 days advance notice before the change takes effect.

5.4Refunds

Payments are non-refundable except where required by law, and we do not provide refunds or credits for partial billing periods or for usage allowances not fully used.

5.5Plan changes

No refunds are issued for downgrades. If you downgrade, fees for the downgraded plan, and the fees related thereto, will take effect the next billing period.

5.6Failed payments

If a payment fails, we may retry the charge automatically. We will make reasonable efforts to notify you of the failure. If payment is not resolved, we may suspend or limit your access to the Service immediately and without further notice. If the outstanding amount remains unpaid for 60 days following the initial payment failure, we may terminate your account.

5.7Chargebacks

If you initiate a chargeback or your payment is otherwise reversed or rejected, we may treat it as a breach of your payment obligations and suspend or terminate your access until all amounts owed, including any costs we incur from the chargeback, are paid in full.

5.8Price changes

We may change our prices and plan features. We will give you reasonable advance notice of a price increase affecting your subscription, and the change will apply at your next renewal. If you do not agree, you may cancel before it takes effect.

5.9Taxes

Fees do not include taxes. You are responsible for any applicable taxes other than taxes on our income.

5.10Lapsed or downgraded subscriptions

If your subscription lapses or is downgraded, your content and project files will remain accessible and exportable in your account for 30 days following the change. We will notify you before any content is restricted or removed. We will not delete your stored content solely due to a lapse in paid subscription without first providing notice.

5.11Content and data retention

We retain your content and project files the duration of your active account and for 30 days following account closure, after which they will be permanently deleted. Backup copies are purged on a rolling cycle within approximately 90 days of the original deletion date. Billing and transaction records are retained for 7 years as required by applicable law.

5.12Content on termination for nonpayment

If your account is terminated for nonpayment, your content and project files will remain accessible and exportable for 30 days following the date of termination. We will notify you before any content is removed. At the end of that window, your content and project files will be deleted in accordance with Section 5.11. Packs associated with a terminated account are forfeited and are not refundable.

Some features let you connect your own account or API key for a third-party provider. BYOK features include alternative podcast hosts and alternative AI providers, including voice and transcription providers. When you use a BYOK feature:

• You are responsible for your own agreement with that provider, for any fees that provider charges you, and for complying with that provider’s terms.
• You authorize us to use the key you supply only to provide the connected feature to you.
• We store connection credentials in encrypted form and use them only to operate the feature you connected. You can disconnect a key at any time.
• We are not responsible for the availability, accuracy, pricing, or conduct of third-party providers you connect.

7.1Your content

"Your Content" means everything you upload, input, or create through the Service, including prompts, scripts, recordings, uploaded audio and images, and the outputs generated for you (such as generated audio, voices, artwork, music selections, and metadata).

7.2Ownership

As between you and us, you own Your Content, subject to the rights of any third-party providers in their underlying models or libraries and subject to the license below. We do not claim ownership of Your Content.

7.3License to operate the Service

You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify for technical purposes such as formatting and encoding, process, transmit, and display Your Content, solely as needed to operate, provide, secure, and support the Service and to publish or distribute Your Content to the third-party destinations you direct. This license ends when you delete Your Content or close your account, except for content already published to third parties, content retained in routine backups for a limited period, and where we must keep it to comply with law.

7.4We do not train AI models on Your Content

We do not use Your Content to train our own AI models, and we do not sell or share Your Content with advertisers. We use Your Content only to provide the Service to you.

7.5A note about AI-generated output

Output generated by AI may not be eligible for copyright protection, may be similar or identical to output generated for other users, and is provided without any representation that it is original or non-infringing. You are responsible for evaluating whether any output is suitable and lawful for your intended use. Linnet does not warrant that output generated for you is exclusive to you.

You are solely responsible for Your Content and for anything you publish using the Service. You agree not to use the Service to create, upload, or distribute content that:

• infringes anyone’s intellectual property, privacy, or publicity rights;
• is defamatory, or makes false statements of fact about a real, identifiable person;
• impersonates a real person, or uses a synthetic voice or likeness of a real person to mislead, without that person’s consent and the legal right to do so;
• harasses, threatens, or promotes violence or hatred against any person or group;
• constitutes election misinformation, fraud, scams, or other deceptive activity;
• sexualizes a minor in any way, which is strictly prohibited and will be reported as required by law;
• violates any applicable law or the rules of the third-party platforms you publish to.

You confirm that for any audio, voice, or other material you upload you have the necessary rights and consents, and that for any third-party material you include you have the rights to use it.

A separate Acceptable Use Policy (the "AUP"), available at linnetmedia.com/acceptable-use, provides further detail on prohibited conduct and content and is incorporated into these Terms by reference. In the event of a conflict between the AUP and these Terms, these Terms control unless the AUP expressly states otherwise. You agree to review and comply with the AUP, which may be updated from time to time in accordance with Section 21. We may, but are not obligated to, review, screen, refuse, remove, or disable content we believe violates these Terms or creates legal risk, and we may suspend or terminate accounts that do so.

Music made available through the Service from our platform library is provided under licenses that permit commercial use. By selecting a track, you receive the benefit of a commercial-use-permitting license as of the date of selection. Where a track’s license requires attribution, Linnet generates attribution information automatically; you are responsible for including and maintaining that attribution in any content you publish. The library’s contents may change over time. Because Creative Commons licenses are irrevocable for the version granted, content you have already published using a track remains protected under the license in effect at the time of selection even if that track is later removed from the library. Linnet makes no warranty that the library will contain any particular track at any given time.

When you publish through the Service to a third-party host or platform (for example a podcast host or streaming services), you are also bound by that platform’s terms and policies. You are responsible for complying with them. We are not responsible for a third-party platform’s decisions, including decisions to reject, remove, demonetize, or place a content ID claim on your content, and we do not control those platforms.

We and our licensors own the Service itself, including its software, design, branding, including the Linnet name and logo. We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to use the Service in accordance with these Terms and your plan. You may not copy, modify, reverse engineer, resell, sublicense, or create derivative works of the Service, remove proprietary notices, use the Service to build a competing product, or use our branding, except as expressly allowed.

If you send us suggestions or feedback, we may use them without restriction, compensation, or attribution to you.

The Service relies on and integrates with third-party providers and platforms. Their availability and functionality may change without notice. We are not responsible for third-party services or for content originating from third parties.

Your use of a connected third-party service is governed by that party’s terms and privacy policy.

We respect intellectual property rights and expect users to do the same. We have adopted a policy of terminating, in appropriate circumstances, users who are repeat infringers.

If you believe content on the Service infringes your copyright, send a notice to our designated agent that includes: your physical or electronic signature; identification of the copyrighted work; identification of the allegedly infringing material and where it is located; your contact information; a statement of good-faith belief that the use is not authorized; and a statement, under penalty of perjury, that the information is accurate and that you are authorized to act for the owner.

If you believe your content was wrongly removed following a takedown notice, you may submit a counter-notification to our designated agent at dmca@linnetmedia.com in accordance with 17 U.S.C. § 512(g). A valid counter-notification must include: your physical or electronic signature; identification of the removed material and where it appeared before removal; a statement under penalty of perjury that you have a good-faith belief the material was removed by mistake or misidentification; your name, address, and telephone number; and your consent to jurisdiction of the federal court in your district. We will process counter-notifications in accordance with the DMCA.

15.1No warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LINNET EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

15.2AI-generated content

The Service uses artificial intelligence and machine learning models to generate content, including scripts, audio, images, and metadata. AI-generated output is probabilistic and may be incomplete, inaccurate, inconsistent, or unsuitable for your intended purpose. Linnet does not warrant that any AI-generated output is accurate, original, free from third-party intellectual property claims, defamatory, or otherwise legally compliant. You are solely responsible for reviewing, evaluating, and taking responsibility for any content you publish or distribute that was generated in whole or in part using the Service.

15.3No IP clearance

Linnet does not represent that AI-generated output, including synthetic voices, music, images, or text, is free from third-party intellectual property rights. Output generated by the Service may resemble existing copyrighted works, trademarks, or other protected material. It is your responsibility to conduct any clearance or legal review necessary before using or publishing AI-generated content commercially.

15.4Third-party services and integrations

The Service may enable you to connect to or publish content through third-party platforms, distribution services, and hosting providers. Linnet does not control those services, is not responsible for their availability, performance, or terms, and does not warrant that integrations will function without interruption or error. Your use of any third-party service is governed by that service’s own terms and policies.

15.5Availability

Linnet does not warrant that the Service will be available at all times, uninterrupted, or error-free. We may suspend, limit, or discontinue the Service or any feature at any time for maintenance, security, legal compliance, or other operational reasons. Where reasonably practicable, we will provide advance notice of planned downtime.

15.6Jurisdictional limitations

Some jurisdictions do not permit the exclusion of certain warranties or limitations on consumer rights. If you are located in such a jurisdiction, some or all of the disclaimers above may not apply to you, and you may have additional rights under applicable law.

15.7Communications Decency Act

Section 230 of the Communications Decency Act provides that we are generally not treated as the publisher or speaker of content created by users.

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Service. Our total aggregate liability for any claim relating to the Service will not exceed the greater of (a) the total fees you paid us in the 12 months before the claim arose, or (b) USD 100.

You agree to indemnify, defend, and hold us and our officers, employees, and agents harmless from any claims, damages, losses, and expenses, including reasonable legal fees, arising out of Your Content, your use of the Service, your violation of these Terms, or your violation of any law or any third party’s rights.

These Terms are governed by the laws of the State of New York, excluding its conflict-of-laws rules, except where preempted by federal law.

18.1Informal resolution first

Before initiating arbitration, you agree to contact us at legal@linnetmedia.com and give us 30 days to attempt to resolve the dispute informally. We will do the same before initiating any claim against you.

18.2Binding arbitration

If the dispute is not resolved informally, you and Caloroga Shark Media LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service, including questions about the existence, validity, or termination of these Terms, will be resolved by binding individual arbitration administered by American Arbitration Association under its then-current rules. The arbitrator’s decision will be final and binding, subject only to the grounds for review set forth in the Federal Arbitration Act.

18.3Class action waiver

All proceedings must be conducted on an individual basis. You may not bring or participate in any class, collective, consolidated, or representative action, and the arbitrator has no authority to consolidate claims or to award relief on a class basis. If this waiver is found unenforceable as to any claim, that claim must be severed and litigated in court, with arbitration proceeding on all remaining claims.

18.4Small claims exception

Either party may bring an individual claim in small claims court in lieu of arbitration, provided the claim qualifies and remains in small claims court.

18.5Injunctive relief

Nothing in this section prevents either party from seeking emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm pending resolution of the dispute through arbitration.

18.6Seat and governing law

The arbitration will be seated in New York, NY and conducted in English.

18.7Arbitration fees and opt out

Arbitration filing fees will be allocated in accordance with the applicable rules of the selected arbitration provider. You may opt out of this arbitration agreement by sending written notice to legal@linnetmedia.com within 30 days of the date you first agreed to these Terms. Your notice must include your name, account email address, and a clear statement that you are opting out of arbitration. Opting out does not affect any other provision of these Terms.

18.8Severability

If any part of this section is found invalid or unenforceable, the remainder of this section continues.

18.9International users

If you are located in the European Union, the United Kingdom, or another jurisdiction whose laws do not permit mandatory pre-dispute arbitration agreements in consumer contracts, this Section 18 does not apply to you. In that case, disputes will be resolved exclusively in the courts of New York, NY or, if you are in the EU, before your country’s designated alternative dispute resolution body under the EU ADR Directive.

The relationship is solely contractual. Nothing in these Terms creates any agency, partnership, joint venture, fiduciary, or employment relationship, and neither party may bind the other.

You may close your account at any time. We may suspend or terminate your access if you violate these Terms, if required by law, or if your use creates risk or liability for us or others. If we terminate without cause, we will refund any prepaid fees for the period after termination. After termination, the sections that by their nature should survive will survive, including content responsibilities, licenses, disclaimers, limitation of liability, indemnification, and dispute resolution. You remain responsible for amounts owed before termination, and you are responsible for backing up Your Content before closing your account. Upon termination, we will delete your account data in accordance with these Terms and our Privacy Policy, except where retention is required by law.

We may update these Terms. If we make material changes, we will provide reasonable notice, for example by email or through the Service. Your continued use after the changes take effect means you accept the updated Terms.

Force majeure

We are not liable for failure or delay caused by circumstances beyond our reasonable control, including acts of God, fire, flood, pandemic, epidemic, war, terrorism, labor disputes, government action, or internet, network, or hosting failures.

Electronic communications

You consent to receive communications from us electronically, including at the email address associated with your account, and you agree that electronic communications satisfy any legal requirement that a communication be in writing.

Assignment

You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, financing, or sale of assets.

Severability and waiver

If any provision is unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver.

No third-party beneficiaries

Except as expressly stated, these Terms create no third-party beneficiaries.

Notices

Notices to us must be sent to legal@linnetmedia.com. Notices to you may be sent to your account email.

California notice

Under California Civil Code Section 1789.3, California users may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, CA 95834, or by phone at (800) 952-5210. Current pricing is available on our pricing page.

Entire agreement

These Terms, together with the Privacy Policy, the Acceptable Use Policy, and any policies referenced here, are the entire agreement between you and us about the Service.

International users

These Terms are governed by New York law as stated in Section 18. If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with consumer protection laws that provide rights additional to or different from those stated here, nothing in these Terms limits those rights. For information about how we collect, use, and protect personal data, including the rights of EEA, Swiss, and UK users under applicable data protection law, please review our Privacy Policy at linnetmedia.com/privacy.

Limitations period

Any claim arising out of or relating to these Terms or the Service must be brought within two years of the date the claim arose, after which it is permanently barred. This shortened limitations period applies regardless of which dispute resolution path is chosen under Section 18, and to the fullest extent permitted by applicable law. This provision does not apply to users located in jurisdictions where a contractual limitations period shorter than the statutory period is unenforceable.

Questions about these Terms can be sent to legal@linnetmedia.com or to Caloroga Shark Media LLC, 353 Lexington Avenue, 4th Floor, Ste 476, New York, NY 10016.